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UPDATED: 911 Service Partially Restored in Fairfax County

Emergency responders advise people to go to their local police or fire stations for emergencies.

Updated 4:21 p.m.

A "total failure" is what Fairfax County Board of Supervisors Chairman Sharon Bulova called the 911 outages in the county, NBC4 reports. The exact cause is still unknown, but NBC4 reports that officials "believe it stems from the Verizon Command Center in Arlington, Va."

As of 3:50 p.m. the Fairfax County Emergency Information website reported that "911 has been partially restored to Fairfax County. If you cannot get through, please call 703-691-7561 or 703-691-3680."

Original Post

In the wake of the storm that slammed Northern Virginia Friday night, the region is experiencing an impact to the 911 phone system, according to an alert from Fairfax County.

A spokesperson could not be reached because of issues with telephone service.

Northern Virginia residents are recommended to go to their local police or fire station for assistance.

Here are links to help you find the closest police/fire station to you.

Fairfax County

Police

Fire

Arlington County

Police

Fire

Loudoun County

Police

Fire

Prince William County

Police

Fire

City of Falls Church

Fairfax City

Police

Town of Vienna

Police

Bunster July 01, 2012 at 06:12 PM
What does this have to do with 911 being out of service?
Bunster July 01, 2012 at 06:12 PM
Well someone at Verizon screwed the pooch.
Adams July 02, 2012 at 02:16 AM
I do not believe this was a failure of "the 911 center.". The taxpayers have benefitted and will continue to benefit for years from its investment. And lets not forget about the dedicated men and women who were and are every day on the front lines of public safety. While you are home taking care of YOUR family, they are answering and responding to your calls. Many are called in from off-duty status because staffing levels are low, but they respond. By the way, if Verizon cannot deliver your call, they cannot answer it. Verizon's infrastructure that supports 9-1-1 throughout much of Virginia is antiquated with little having bee done over the years to insure a reliable system. Do not blame the 9-1-1 center, ask Verizon first why the call isn't getting to the locality to be answered. P.S. have you thanked a public safety communications professional today? Not a fire, ambulance or police response wheel turns without these dedicated men and women who are often forgotten are there, supporting the safety of the community and first responders. Without them, who will answer "the call?"
Kristy July 02, 2012 at 10:15 AM
If you read back through the notes I think you'll find that the pros who answer the phones at 911 are not (and of course should not) being held accountable for this incident. There are however people who DO work at or are contracted to work for 911 who ARE responsible for the design, health and maintenance of the 911 technology and telephony infrastructure. 911 has an agreement with Verizon as their vendor to provide services. Ultimately the 911 team responsible for contracting and designing the disaster recovery plans and their vendor, Verizon ARE responsible and accountable for ensuring that 911 is operational. The fact that there was not a reliable redundant system in place for disaster recovery is unacceptable and those responsible should be held accountable to fix the design flaws that contributed to this incident. It could have been completely avoided with the proper fail safes in place.
Elizabeth Ann Lovic July 08, 2012 at 02:35 PM
My reply is in response to suggesting underground cables. John cited rats would be a problem in chewing through the cables, with all due respect John there are plenty of rats in England - where this is widely used - and Florida may have the answer regarding rodents. My primary concern is, that the people of Fairfax or anywhere else, will not have to undergo this type of thing again. As for repairs, this is where my job came into play, I had to supply the blueprint to the engineers, so that they would know where to dig down if necessary - nothing is perfect, but maybe it could be taken into consideration as the health, safety and well being of people have to come before money.

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